If you need
training on a program, jump over to the
training area of our
website. From this area you can find training programs
for our CMS or other 3rd party programs.
Technical
problems like installing the program would fall under
support. Learning how to use a program falls under the
training department.
We do provide documentation
and video's on
installing the system. In a single user environment,
98% of the time it's just a matter of double clicking on the
install file and saying "yes" or "okay" to the prompts to
install it. Very easy!
In a network environment we charge a
small fee for each additional workstation installed (part of
the additional user fee) and for the number of concurrent
users you want using the system at the same time. We
can be very flexible in how the system is setup.
In time we will
be offering an Internet Hosted System. In this case
there will be a monthly fee charged to cover the hosting fee. This hosting fee is a necessary and
normal fee every company charges to host a system on the
Internet.
We don't require or charge a monthly or
annual support fee. Therefore, we don't staff a
24/7 support team. We absolutely want to make sure
you're taken care of and that your needs associated our
products and services are met. That's why we have put
in place and are putting in place different resources to
help you.
If you need
one-on-one support you pay by
the incident. And since we charge on a per minute
basis it keeps costs down. The hourly rate for support
is $60 which is $1 per minute.
If this is a
training need and we're also using GoToMeeting to demo how
to do something, you can have the session recorded for an
additional 40 cents per minute. You can read about
this at Training Overview
page.
We also put upgrades and enhancements
under the support department. Many upgrades will be at
no cost. We'll send an email out to notify you of an
upgrade, what's included in the upgrade and a link to
download it to install it.
New enhancements could be chargeable.
So could new add-on modules.
Whether new enhancements and new add-on's are chargeable or
not is at our discretion based upon the enhancement.
